Hadesbet Casino Privacy Policy

At Hadesbet Casino, we are fully committed to safeguarding your personal information and ensuring that your privacy is protected at all times. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at hadesbet.com. We encourage you to read this document carefully to understand our practices regarding your personal data and how we treat it.

1. Who We Are

We operate Hadesbet Casino as an online gaming platform licensed under Curaçao regulations. Our platform, established in 2023, serves players worldwide — excluding restricted jurisdictions — and offers a comprehensive range of casino games, sports betting, and promotional services. If you have any questions about this policy or how we handle your data, you can reach us at support@hadesbet.com.

2. Information We Collect

When you register and use our services at Hadesbet Casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents for KYC (Know Your Customer) verification

2.2 Financial Data

• Payment method details, including Visa, Mastercard, and bank transfer information
• Cryptocurrency wallet addresses (BTC, ETH, LTC, DOGE, USDT)
• Transaction history, including deposits and withdrawals
• Records of bonuses claimed, such as any Hadesbet casino bonus, free spins, or promotional codes used

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, time spent on our platform, and clickstream data
• Session data from our PWA app (available on Android and iOS)
• Cookies and similar tracking technologies (see Section 6)

2.4 Communications Data

• Messages exchanged via our 24/7 live chat or email support
• Feedback, complaints, or requests submitted through our online contact form

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To create and manage your account at online casino Hadesbet
• To verify your identity and comply with our legal and regulatory obligations under our Curaçao licence
• To process deposits and withdrawals, including minimum deposit requirements and tiered withdrawal limits
• To provide you with access to our 7,300+ games, live casino, sportsbook, and loyalty programmes
• To communicate promotions, including Hadesbet free spins, reload bonuses, VIP Club offers, and tournament notifications
• To detect and prevent fraud, money laundering, and prohibited activity
• To improve our platform performance, mobile experience, and customer support quality
• To respond to your enquiries submitted through our support channels

4. Legal Basis for Processing

At Hadesbet, we process your personal data on the following legal grounds:

• Contractual necessity — we need your data to provide you with our services and fulfil our obligations to you
• Legal compliance — we are obligated to collect and retain certain data under applicable gaming, anti-money laundering, and financial regulations
• Legitimate interests — we process data to secure our platform, prevent fraud, and improve our services
• Consent — where required, we will ask for your explicit consent before processing certain types of data, such as for marketing communications

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our game providers — including Evolution, NetEnt, Yggdrasil, Hacksaw Gaming, and others — to deliver our gaming services
• With payment processors and financial institutions to handle transactions securely
• With identity verification and KYC service providers to comply with regulatory requirements
• With regulatory and law enforcement authorities when legally required to do so
• With our internal support teams operating across English, French, German, and Dutch languages

All third parties we engage are required to handle your data in accordance with applicable data protection legislation and our strict confidentiality standards.

6. Cookies and Tracking Technologies

Our Hadesbet Casino platform uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:

• Essential cookies — required for basic site functionality, login sessions, and security
• Analytical cookies — help us understand how you interact with our site so we can improve performance
• Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies — remember your language and currency settings (e.g., EUR or GBP)

You may manage your cookie preferences through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil our legal, regulatory, and business obligations. Following account closure, we may retain certain records in accordance with applicable anti-money laundering and gaming regulations. When your data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Hadesbet Casino:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to restriction — you may ask us to limit how we process your data in certain circumstances
• Right to data portability — you may request that we transfer your data to another provider where technically feasible
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at support@hadesbet.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Security of Your Data

We at Hadesbet Casino implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include SSL encryption, secure servers, and strict internal access controls. While we take every reasonable precaution, no data transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices at Hadesbet Casino, please do not hesitate to get in touch with our dedicated support team:

• Email: support@hadesbet.com
• Live Chat: Available 24/7 directly on hadesbet.com
• Online Contact Form: Accessible through our website

We are here to help and will address your enquiry as promptly as possible. Your privacy matters deeply to us, and we remain committed to being transparent about how we handle your data every step of the way.